• On long-distance allenatore tickets purchased at Misurazione tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the ticket office.

How do I register for the MUGI system?

Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as verso user of yako casino the system. Puro do this, go onesto the Private Sezione on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ed-mail address). Your password will be ancora-mailed onesto you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out strada the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can I check how many journeys Volte have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Rso sommita up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.ovverosia.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and buono offices.
• Automatic vertice-up machines at the pullman stations per Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Aspire of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, strada the private settore of the website, providing you are a registered user.

How much credit can I load onto my card?

You can culmine up from �5 onesto per maximum of �300, durante multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line apice-ups become available for use?

On-line culmine-ups carried out before h are available from h the next day, and sommita-ups made after h take an superiore day onesto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Bilancia scontrino offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have per top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.