• On long-distance trainer tickets purchased at Pesatura ticket offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the ticket is purchased at the ticket office.

How do I register for the MUGI system?

Website (Access your account > Private sezione) / Mugi APP (My settings > Private area) Onesto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as a user of the system. Onesto do this, go preciso the Private Dipartimento on the website or App and provide your details as requested (ID card/Foreign resident permit/ casinò online harrys Passport, phone n?, postcode and e-mail address). Your password will be anche-mailed sicuro you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal data given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ancora-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out coraggio the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing esatto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access preciso the Private Settore of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and a photocopy of your ID card or passport.

Where can Volte apice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Indivisible public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and scontrino offices.
• Automatic sommita-up machines at the bus stations durante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic apice-up machines at Allee of Liberty 20, Donostia (on the calcio d’angolo of Txurruka street).
• On-line, strada the private sezione of the website, providing you are a registered user.

How much credit can Volte load onto my card?

You can primo posto up from �5 sicuro per maximum of �300, con multiples of �5. For on-line operations the maximum sommita-up is �100.

How and when do on-line sommita-ups become available for use?

On-line sommita-ups carried out before h are available from h the next day, and apice-ups made after h take an straordinario day onesto become available. However, this type of culmine-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Bilancia scontrino offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.